AUTUMN HUNTER DESIGN TERMS OF SERVICEEffective Date: October 25, 2024These Terms of Service (the “TOS”) apply to all work proposed or performed by Autumn Hunter Design, LLC (“us” or “we”) and “you,” our residential or commercial client. By reserving our services when you pay the applicable deposit, you agree to be legally bound by these TOS.
- PAYMENT TERMS.
- Deposits: A non-refundable deposit is required to schedule and reserve our team for all work. This deposit is applied toward the total project cost.
- Payment Schedule: Your payment schedule is based on the timeline we estimate for completion of your project:
- 2 weeks or less:
- 50% of the total project estimate as a deposit before the work begins; and
- Remaining 50% due upon project completion.
- More than 2 weeks:
- 25% of the total project estimate as a deposit before the work begins;
- 25% due on the day work begins;
- 25% due two weeks after work begins; and
- Remaining 25% due upon project completion.
- 2 weeks or less:
- Payment Methods and Chargeback Prohibition: We accept payment by check or online. We do not charge additional processing fees for online payments. You agree not to initiate any chargebacks or disputes through your payment provider. If you initiate a chargeback, you agree to reimburse us for all associated fees we incur and a penalty equal to 15% of the dispute amount or $250, whichever is greater. This penalty covers administrative costs, legal fees, and lost time due to handling chargeback disputes. If you have any concerns regarding billing or services, you agree to communicate directly with us to resolve the issue.
- Subscription Payment Authorization: For subscribers to our Check-In Plan or Handy-Dude Plan, we may keep a payment card on file to ensure efficient processing. If the payment on file fails, we will send you an invoice for payment. We reserve the right to impose overdue payment fees from the date the failed payment was due.
- Overdue Payments: Payment is due immediately upon receipt of the invoice. If payment is not received within two weeks of the invoice date, a late fee of 5% will be applied every 30 days thereafter. If we haven’t received a payment within two weeks of its due date, we also reserve the right to suspend or terminate work without further notice and to repossess any materials installed as part of the project, to the extent permitted by Virginia law.
- CANCELLATION AND RESCHEDULE POLICIES.
- Cancellation: If you cancel a project, your deposit is non-refundable.
- Rescheduling: We will make every reasonable effort to accommodate reschedule requests made at least two weeks in advance of a project’s start date. However, if the project is rescheduled for more than six months from the original start date, the job may be considered canceled unless both parties agree otherwise.
- CHANGE ORDERS.
- All change orders must be submitted in writing to info@autumnhunterdesign.com. We will evaluate each change request and, if applicable, provide a revised estimate for the project’s costs and timelines.
- CLIENT DUTIES AND RESPONSIBILITIES.
- Timely Communication: You agree to provide prompt responses to our communications.
- Authorized Contact: You must designate an authorized representative for project decisions who is authorized to make final decisions regarding the project. We are entitled to rely on decisions communicated to us by your authorized representative.
- Worksite Access: You are responsible for ensuring unrestricted access to the worksite during scheduled work hours. If access is unavailable or restricted and results in delays, the project’s completion timeline may be affected and additional charges may apply.
- Worksite Preparation: You must ensure that the workspace is clear of obstructions and hazards before work begins. If delays arise from unprepared areas, we may delay work or, if mutually agreed between the parties, coordinate cleanup.
- Right to Assess Readiness: We reserve the right to determine if a workspace is ready for work. Examples of areas which may be deemed unready include walls to be painted which still have artwork hanging up, outdoor spaces covered in snow, etc.
- WARRANTY AND LICENSING.
- Workmanship Warranty: We warrant all workmanship for one year from the completion date. This warranty does not cover issues arising from your negligence, wear and tear, misuse, improper maintenance, environmental conditions (e.g., water, temperature extremes), alterations made by third parties after project completion, or events beyond our control. This warranty covers only workmanship performed by us and does not extend to materials not supplied by us.
- Licensing and Insurance: We are licensed, bonded, and insured as a Class B contractor in Virginia. Copies of our licensing and bonding paperwork are available upon request.
- FORCE MAJEURE.
- We are not liable for delays caused by circumstances beyond our control, including but not limited to severe weather (e.g., snow or ice), strikes, or other unforeseeable events. If an event described under this Section causes a delay in the project, we reserve the right to adjust the project timeline accordingly.
- COLLECTIONS AND ATTORNEYS’ FEES.
- In cases of non-payment, we may pursue collection efforts. You agree to reimburse us for all reasonable attorneys’ fees and costs incurred to recover overdue payments, as allowed under Virginia law.
- TERMS AND UPDATES.
- These TOS are subject to change in our sole discretion. The latest version of our terms can be provided upon request and is effective as of the date noted at the end of this document.